How do I apply for an apartment?
You can apply online or in our office.
FAQ Category: Administrative
How long does the application process take?
Typically between 48-72 hours.
What are the up-front costs when I sign a lease?
Up front fees include the application fee ($50/resident), administrative fee ($200), and security deposit ($300).
How do I pay my rent?
Rent can be paid online through the tenant portal, or via check in the leasing office. We do not accept rent payments in cash.
Am I required to purchase renter’s insurance?
Yes, all units must be covered by a renter’s insurance policy.
Am I allowed to sublet my apartment?
No, subletting or subleasing of units is not allowed.
What is required to break a lease agreement?
We require a 60 day notice to vacate in writing to terminate a lease. In addition there is a termination fee equal to 1-2 month’s rent depending on how much time remains in your lease
How do I set up my utilities?
Electric service will be through the Knoxville Utility Board. Water service is submetered for each unit and will be paid through your online portal. Cable and Internet is available through ATT or Comcast/XFinity.
What providers are available for Internet and cable?
South Banks has service available from either ATT or Comcast/Xfinity
Is there a bonus for referring friends to the community?
Yes, we offer referral bonuses to current residents whose friends/referrals move into our community. Referral bonuses are paid to current residents once the referral’s move-in is complete.