FAQ
Find Answers to Common Questions About Our Apartments
Administrative
No, subletting or subleasing of units is not allowed.
Yes, all units must be covered by a renter’s insurance policy.
We are glad to accept walk-in tours and appointments!
Apply online: it’s secure, fast and convenient.
Rent can be paid online through the tenant portal, or via check in the leasing office. We do not accept rent payments in cash.
Fill out this form or call 865-409-5576 to set up an appointment. You can also visit during business hours for a tour. We ask all guests to provide a photo ID to the leasing staff before touring.
Electric service will be through Knoxville Utilities Board (KUB). Water service is submetered for each unit and will be paid through your online portal. Cable and Internet is available through ATT or Comcast/XFinity.
Typically between 48-72 hours.
Yes, we offer referral bonuses to current residents whose friends/referrals move into our community. Referral bonuses are paid after the referral move-in is complete.
Up front fees include the application fee ($50/resident), administrative fee ($150), and security deposit ($500).
Our leasing office is open from 9 a.m. to 5 p.m. Monday through Friday. We are closed on weekends.
We require a 60 day notice to vacate in writing to terminate a lease. In addition there is a termination fee equal to 1-2 month’s rent depending on how much time remains in your lease.
South Banks has service available from either ATT or Comcast/Xfinity.
Amenities
Yes, we are pet friendly! There is a limit of 2 pets per apartment.
Yes, we charge a non-refundable initial pet fee and a monthly pet fee per animal.
Yes, there is a weight limit of 75 lbs and no aggressive breeds are allowed.
South Banks features a fitness center, saltwater pool, outdoor kitchen, bike and kayak storage, pet grooming station, coworking space, rooftop lounge, and community lounge.
- The fitness center is open 24 hours
- The pool is open from 10 a.m. to 10 p.m.
- The rooftop is open from 10 a.m. to 10 p.m.
- The bike storage is open 24 hours
- The coworking space is open 24 hours
Quiet hours are from 10 p.m. to 8 a.m.
The shortest term we offer is a 6 month lease.
We do not offer corporate leases.
We do not offer furnished apartments, but we can connect you with furniture rental companies!
Our community features parcel lockers for deliveries as well as an access controlled package center.
Our parking lots are reserved for residents only. There is a monthly parking fee for all residents. Permits are required for our parking lots.
All units come with stainless steel refrigerator, range, microwave, and dishwasher.
Each unit has connections for washer and dryer. We ask that tenants contact maintenance to inspect their connections before using their washer/dryer.
Location
South Banks is right across the river from Downtown in the South Knoxville neighborhood of Old Sevier. It’s a popular neighborhood full of restaurants, outdoor activities, and breweries.
Dixie Street and Waterfront Drive.
Yes, the KAT Bus Route 40 has stops along Sevier Avenue, about a 5 minute walk from our leasing office.
- Elementary School: South Knoxville Elementary School
- Middle School: South Doyle Middle School
- High School: South Doyle High School
Maintenance
Maintenance is on site Monday through Friday from 9 a.m. to 4:30 p.m. We have on-call maintenance available for after hours emergencies.
You can submit a non-emergency work order through the online portal or call the office for assistance. If you have an emergency such as flooding, no heat or air in extreme weather, call our emergency maintenance line for immediate assistance.
You are not required to be present for our service technicians to work on your maintenance issue. If you prefer to be home, please include that in your work order and we will do our best to accommodate.
We have emergency maintenance available for after hours lock outs. There is a fee for lock outs.
Your future home will be painted, cleaned, and carpets will be steam cleaned for your move in. We will do a walk through with you on your move in day to inspect the unit.